FAQ

The 1080p HD streaming on YouTube or NETLIFX requires 5.0 Mbps (Megabits per second) stable connection while the 4K UHD streaming needs AT LEAST minimum a 25.0 Mbps (Megabits per second) stable connection. If you have a 25M internet plan with us, you may not be able to watch 4K UHD video smoothly because any fluctuation of your downloading speed will cause buffering for 4K video streaming. We recommend to have at least 50 Mbps downloading speed to watch the 4K video.

Link Telecom contracts Bell Technicians to install the internet service and dry loop line, and their responsibility is only to install the dry loop to the demarcation point. For other requests, such as installing additional wall jacks and wires, there would be a separate charge.

Visit www.speedtest.net or fast.com

Click GO to start the test.

Please check: WifiInfoView

Please download the manual for Hitron-CGN3 at Hitron CGN3 Modem User Guide

1. Open a browser, go to 192.168.0.1.
2. Login with username:cusadmin, password:password
3. On the top menu, click on Wireless.
4. Click on 2.4Ghz, open the list of Wireless Channel, choose one, click on Save Changes.
5. Click on 5Ghz, open the list of Wireless Channel, choose one, click on Save Changes.

You may need to change several times to find the best channel for your wireless connection.

1. Open a browser, go to 192.168.0.1.
2. Login with username:cusadmin, password:password
3. On the top menu, click on Wireless.
4. Click on Basic settings.
5. Click on 2.4Ghz, change Network Name (SSID) to your new 2.4Ghz WiFi name.
Click on 5Ghz, change Network Name (SSID) to your new 5Ghz WiFi name.
We suggest you use differet name for your 2.4Ghz WiFi and 5Ghz WiFi. You can use the this format: xxxx-2.4G and xxxx-5G
6. Cilck on WPS&Security.
7. Click on your 2.4Ghz WiFi name and change Pass phrade to your new 2.4Ghz WiFi password.
Click on your 5Ghz WiFi name and change Pass phrade to your new 5Ghz WiFi password.
You can use the same password for your 2.4Ghz WiFi and 5Ghz WiFi.
8. Cilck on save changes and wait for 1-2mins, then you can connect your WiFi with new settings.

Please follow the steps below:
1. Directly connect an Ethernet cable from the modem to the computer.
2. Open a web browser and enter the following address to access the gateway login page (Ip address: 192.168.0.1, Username: cusadmin, Password: password)
3. Once the Basic page has loaded, click the Gateway Function.
4. Toggle the Residential Gateway function box from Enabled to Disabled.
5. Click OK and the gateway will restart.
6. Once the modem is online, plug a device into port one to test their connectivity.
7. While in bridged mode, only port one will be active on the gateway.
8. If you want to put the modem back into gateway mode, factory reset the modem by pressing the reset button on the back for more than 10 seconds.

Please check file: RF-4350

Please check file: RF-CDA3

Please follow the steps below:
1. login into the modem (Ip address: 192.168.1.254, No username and password needed)
2. Click Broadband Connection. if you see Disconnect button, click the Disconnect button. if NOT, go to step 3
3. Click View more…
4. Put your ADSL username in username edit box, Put your ADSL password in password edit box, Click Connect button

Please follow the steps below:
1. login into the modem (Ip address: 192.168.1.1, Username: admin, Password: admin)
2. Click Network
3. Click WAN Settings
4. Click Delete links to delete all exsiting connections
5. Click Add button
6. Check “Enable Vlan ID” option
7. Enter 35 for “VLAN ID (1-4094)” option
8. Choose Bridge for “Connection Type” option
9. Click Save button

Please follow the steps below:
1. login into the modem (Ip address: 192.168.1.254, No username and password needed)
2. Click MediaAccess Gateway, Confirm that your firmware is 10.A.C.3, Click Setup my MediaAccess Gateway
3. Click Next button in a popup window
4. Choose “VDSL Bridge”, Click Next button
5. Uncheck “Enable VLAN tagging”, Choose “ethport2” for Ethernet Port, Click Next button
6. Click Next button
7. Click Start button
8. Connect a network cable from Port 2 on Technicolor modem to Internet Port on your own router

Please follow the steps below:
1. login into the modem (Ip address: 192.168.1.254, No username and password needed)
2. Click MediaAccess Gateway, Click Reset my MediaAccess Gateway
3. Click Yes, reset my MediaAccess Gateway
4. Wait 5 minutes for resetting process to be finished

Please follow the steps below:
1. login into the modem (Ip address: 192.168.1.1, Username: admin, Password: admin)
2. Click Advanced Setup
3. Click WAN Service
4. Click Edit button
5. Modify the PPP Username and PPP Password on next screen
6. Click Next button
7. Click Apply/Save button

Some VPN software needs MTU numbers to be lower than 1452 (for modem setting) or 1392(for OS setting) in order to make it work. Please use one of the two following options to set up the correct MTU number for your VPN.

Option 1: Setup the MTU number to be 1452 or lower in your modem (we use Netis 4422 as an example)
1. login into the modem (Ip address: 192.168.1.1, Username: admin, Password: admin)
2. Click Setup
3. Click the pencil icons for both pppoe1 and pppoe2 interface on the bottom of the page
4. Change the MTU to 1452
5. Click Apply Changes

Please follow the steps below:
1. login into the modem (Ip address: 192.168.1.1, Username: admin, Password: admin)
2. Click Wireless
3. Click Advanced
4. Change the Channel
5. Click Apply/Save button

For instruction on how to set up the Kasda modem to bridge mode, please download the instructions at: PDF DOWNLOAD